After sales Terms
After sales Terms
First of all, thank you for purchasing JOYUSING products. To help ensure a satisfactory service and your rights, FUJIAN JOYUSING TECHNOLOGY CO., LTD. promises to implement the following after sales services. Please read through these terms and limitations after you purchase our products.
One (1) year - free - repair procedure and terms
1.Those products bought from JOYUSING, we promise to provide one (1) year free repair service.JOYUSING warrants its products against defects (excluding physical damage to the product) in materials and workmanship under normal use for a period of one (1) year from the date of delivery.Beyond the warranty period such services shall be charged at the then prevailing rates in JOYUSING’s price list.
2. It is possible that you may need to return products to JOYUSING for servicing or troubleshooting.Before you send any product to JOYUSING, you must e-mail us, telephone us or fax us and wait for a Return Material Authorization (RMA) form to be sent to you.
3. Usually within two business days, your RMA request will be reviewed and we will contact you with the results. If approved, a RMA number will be e-mailed to you. Customers should deliver the returned products to our appointed service center within 15 days from when you receive the RMA number. For our best receipt, the equipment should be properly packed. Letting us know the packaging details, shipper and delivery date is also a must.
4. As to returned products, they only defined to defective main machine or main components. Those accessories or parts without warranty marks are excluded from herein warranty terms.
5. While returning, products must be well protected from pressure, bump, shake and humidity, etc.
6. RETURNED PRODUCTS SHOULD BE SUBJECT TO THE FOLLOWING OPERATIONS: OTHERWISE JOYUSING HAS THE RIGHT TO REJECT
（1） RMA number must be clearly written on the shipping boxes.
（2） Returned products must be delivered within 15 days from when we send out the RMA number.
（3） Returned items must be in accordance with the RMA form.
（4） Malfunction or damage caused by improper packaging during transportation.
7. Transportation cost to our repair center is the responsibility of the purchaser. After our verification that the returned product matches our warranty terms and conditions, JOYUSING will repair the defective product free of charge, and also bear the return transportation fee.
8. If the delivered product is confirmed out of warranty, our customer service center will inform the customers. Then, you may decide to pay for the repair or not.
9. While returning the repaired products, forwarder shall be chosen by JOYUSING. If the customer would like to appoint a forwarder on his own, the customer shall be responsible for the extra costs and relevant risks.
10. We hope you will thoroughly inspect your products as soon as it is delivered to your address. If a shipment arrives at your door and there is apparent shipping damage or missing, please refuse the delivery. Your first action in the case of shipping damage is to contact us for troubleshooting.
Note: Unless you open and inspect your order as soon as possible, JOYUSING cannot accept any responsibility for the problems that may ensue.
11. If returned products (within warranty period) are either stopped production or have difficulty in repairing, JOYUSING will consider a replacement or other solutions, which shall be negotiated by both parties.
Free Repair Exclusions：
Products will fail to achieve our free repair service, provided that one or more than one of the following conditions occurs to them. However, we will adopt paid repairing service, depending on different conditions.
（1） Warranty labels of products or accessories are removed or alteration.
（2） There is no JOYUSING RMA number of the returned products.
（3） Operated and maintained in any manner inconsistent with the manual terms and conditions.
（4） Malfunction or damage resulting from repairs or alterations made by parties other than FUJIAN JOYUSING TECHNOLOGY CO., LTD., or an authorized FUJIAN JOYUSING TECHNOLOGY CO., LTD. service technician.
（5） Malfunction or damage caused by forces of nature (for example, Earthquake, Fire, Flood,Lighting strike, War, etc)
（6）Any damages caused by accidents, any unreasonable use or neglect, deterioration, mishandling or failure of maintenance (for example, damages caused in transit).
（7） Beyond one (1) year warranty period.
Friendly Reminder
▶Please telephone or e-mail FUJIAN JOYUSING TECHNOLOGY CO., LTD. Customer Service Center, in case of any questions on operation or product itself. We will reply you within 24 hours.
▶If you would like to purchase the relevant accessories you are responsible for the shipping cost and other related costs when returning your merchandise. Or, you may choose to deliver them together with your next order.
▶Whatever product that is beyond warranty period, the customer can choose paid service. However, the customer shall be responsible for the material costs, store credit, shipping cost and other related costs.
▶For warranty service, please contact FUJIAN JOYUSING TECHNOLOGY CO., LTD. Customer Service Center at service@joyusing.com.